Every customer of IX Web Hosting will receives their own Personal Support Hero regardless of which hosting plan they choose. Once the Support Hero has been assigned, their information will be displayed within each customer's personalized control panel. The Support Hero will automatically be alerted if a ticket is entered via the control panel system as well.
What your Personal Support Hero will mean for you.
Aside from the assisting with all your hosting needs, you will gain an insider friend within IX Web Hosting. Not only will you have their personal extension and email, but you will also be able to contact them through various Social Media Outlets such as Twitter, Facebook, and their team blog page. This level of access to your Hero allows you to bypass phone queues and schedule contact when it is most convenient for you.